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Error loading Player: No Playable sources found


I am using Jw player 6.12 version in my application. The application is working fine and playing the videos in
Chrome and Firefox browsers ( In the desktops and laptop ). But the same application when i access it from android chrome browser (from my mobile) it is showing an error stating Error loading player : No Playable sources found.

i used following code for playing the video's in Jw player.

function fnPlayVideo(data)
{
debugger;
if (data.d == null) {
//displaying few error messages.
}
else {
jwplayer('mediaplayer').setup({
file: data.d,
width: '100%',
aspectratio: '3:1.7',
autostart: 'true',
androidhls:'true'
});
}
}
in my aspx file i wrote the following code.

<div align="center" class="embed-responsive embed-responsive-16by9">
<video id='mediaplayer' class="embed-responsive-item">
<source src="#" type="video/mp4"/>
</video>
</div>

Note: I am fetching videos from aws cloudfront . I dont there will be an issue with the url since the same url is working in desktops and laptops.

Help me in resolving the issue.

My application url is palleuniversity.com : use

4 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, Jan.

Please supply me with a URL to a page in which this happens. The application URL on the bottom of your post was not complete.

Thank you.

pallebusiness

User  
0 rated :

For testing the application you need to access a protected page present in my application which needs an user id and password . Please give me your email id so that i can send more details about my protected page and the login credentials.

Alex

JW Player Support Agent  
-1 rated :

Hi, Jan.

That’s fine, but I would not recommend posting those credentials on the support forum. You can email the credentials to support@jwplayer.com and it will create a new case for you. Because it’s a new case, make sure you reference that you spoke to me so that I’ll see it and pick up where we left off.

You could also use support@jwplayer.com for the email ID you need for the credentials.

Thank you.

Jan

User  
2 rated :

Dear All, i am curious if this issue has been solved? I have embeded the JWplayer in our website, and i am able to view on desktop/laptop but for mobile devices i get the same error.
http://www.lokaleomroepzeewolde.nl/tv

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