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No levels to play


Using Amazon CloudFront to stream, when we start to use Signed URL's we are now getting "Cannot load M3U8: No levels to play".

What does that error mean? This is the code when you view source.

<script type='text/javascript'>
jwplayer('cm04preview').setup({
file: 'https://d1hv9a5bqah5r9.cloudfront.net/preview/cm02/01/cm02preview-01.m3u8?Expires=1439934765&Signature=LE4~h0ESez6XFYq0KPXkWi8H-nJaaPkdg1NjC7AhPbG48hp10c5Wv9i0ffp6fPXwGE0CNQ6Syi4Hnvcqm2sokZMI7GG8Xdh-T2omHIPHnlrEetxHnVurr2rFQJCLoTJHEVr~rzx54D0rfeShYZ0OstRZI5C66J7eTQ7orip7F-4dvt6vTGa0T-akY~DTr5dsGWrdbNXF6nrSZ-TvLUK5iYKBQ1dYz36T-klRdghzQwHyDegJjkXZ-K2DwJGbha~8xGdSMNQb33Btrdv660DOlgyq0CtNjxA9ie-IO5CnW2EewVOGWQrY3-rFCCJUuT7xhA2LT0yds41-1HCVOUO-5Q__&Key-Pair-Id=APKAIFM3WZL2TSGNHQJQ',
image: 'https://www.website.com/assets/cm02-main-01-m020304.jpg',
title: 'Jack',
width: '100%',
aspectratio: '16:9',
androidhls: 'true',
abouttext: '(c) 2015 All Rights Reserved.',
aboutlink: 'https://www.website.com',
autostart: 'false',
});
</script>

3 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

If you try the stream in an HLS stream tester, does it play for you: http://www.wowza.com/testplayers or http://demo.jwplayer.com/stream-tester/ .

Randy

ernie

User  
0 rated :

It does not, but what exactly does that error mean "NO LEVELS TO PLAY"? It only happens when we are trying to use Secure URL's.

Randy

JW Player Support Agent  
0 rated :

I’ve seen this in other transcoders but I believe sometimes it could be an access issue of some sort. Potentially pathing issues or other access problem.

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

This question has received the maximum number of answers.