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403 No Compatible Creatives


I'm receiving this error:

error playing ad/video: {"code":403,"message":"No Compatible Creatives"}

But when I click the ad tag that it is getting, I see the "Creative" (video link) in the VAST response.

What exactly does this error mean?

3 Community Answers

Todd

JW Player Support Agent  
0 rated :

What kind of creative is sent in the response? If it is a Flash .swf, you need to make sure our player is in Flash mode first. Add primary: ‘flash’ to your jwplayer().setup() if it is not there already.

Alex

User  
0 rated :

Hello I have the same problem I have tried in two primaries but no one helps me, any other idea?

Todd

JW Player Support Agent  
0 rated :

Please post your ad tags here. You can also test your ad tags in our Ads Tester at http://demo.jwplayer.com/ad-tester/
You may need to change the player’s mode to Flash or HTML5 for your ad to work. You may also need to test with both VAST and Googima clients.

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