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IE MEDIA12899: AUDIO/VIDEO: Unknown MIME type.


When the page with the media first loads it starts auto playing just fine however after trying to "skip" tracks using jwplayer().playlistItem(index); or when the next item in the play list tries to play I get the error,

MEDIA12899: AUDIO/VIDEO: Unknown MIME type.
Error playing media: %o [object MediaError] http://www.address.com/10454157.mp4
"Error playing media: %o %s"
[object MediaError]{code: 4, constructor: MediaError {...}, MEDIA_ERR_ABORTED: 1, MEDIA_ERR_DECODE: 3, MEDIA_ERR_NETWORK: 2, MEDIA_ERR_SRC_NOT_SUPPORTED: 4, msExtendedCode: -2147467259}
"http://www.address.com/10454157.mp4"
CAPTIONS([object Object])
CAPTIONS([object Object])

I have have tried what is on other posts such as making sure the server settings for the MIME type are supported, I have tried running IE in compatibility mode, and i have double checked the javascript. It seems to work fine in firefox, safari and chrome.

6 Community Answers

Cooper Reid

Best Answer  JW Player Support Agent  

Excellent.
Cooper

View in conversation

Cooper Reid

JW Player Support Agent  
0 rated :

Can you please provide a link so we can troubleshoot your issue?

FYI: Your mime type should be video/mp4:
http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference#video

Regards,
Cooper

dfenster

User  
0 rated :

http://www.jwpepper.com/ec/playlist.jsp?cate=2&cata=C-C15&YEAR=Active

user: helper123@jwplayer.com
pass: jwplay

I tried setting the type : "video/mp4" and it was no help in IE 11.

Thank you for your time.

Cooper Reid

JW Player Support Agent  
0 rated :

The issue is that your content-type is coming through as application/octet-stream:
http://cl.ly/image/0a0c021P1y2a
-Cooper

dfenster

User  
0 rated :

I thought explicitly setting the type to "video/mp4" that the content type would be set. (in other words i dont have a clue where that got set, and Im hoping you have some inkling of an idea)

Also, if the content type is incorrect why does the player not fail until the "skip to" ?

Thanks for your help, Youre a legend sir.

dfenster

User  
1 rated :

Got it, the mp4 mime type was missing from configs. I set the mime type for mp4 to 'audio/mp4'.

It works like a charm now. This can be closed

Cooper Reid

Best Answer  JW Player Support Agent  
0 rated :

Excellent.
Cooper

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