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Regular: Error Loading Skin: File not found.

On our WordPress site we are using the JW platform plugin. All of a sudden an error is regularly shown: "Error loading Skin: File not found." Sometimes, after refreshing the browser, the error disappears. We are using the plugin for months and didn't change the skin. What is going on and how can this be solved?

https://kennis.mailplus.nl/toepassing/reactivatie-actie/formulier-opstellen/?user-type=marcom

Any help is appreciated!
Thanks

1 Community Answers

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Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting the JW Player support team. We have not pushed out or made any changes to our WordPress plug-in as of late. I did look into your setup and could not find any skin designation. Could we have you potentially setup a basic post with the player and skin to see if the issue can be replicated?

Common Error Messages:" http://support.jwplayer.com/customer/portal/articles/1403682-common-error-messages

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

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