I am using the JW Player 6 plugin for Wordpress and cannot successfully enable a .mov video to play.

miss-d — Jun 04, 2015 11:14PM EDT

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What am I doing wrong? I keep receiving an error message that says "error loading media: file could not be played." I have uploaded the file to media and inserted it using jwplayer--no luck. So I created a jwplayer playlist and inserted that--still no luck. I read through Q&A forums and tried this fix:

Can you try doing the following fix:

Inside of the file:
jwplayermodule.php

Change this line:
define(“JWP6_USE_CUSTOM_SHORTCODE_FILTER”, true);

To this:
define(“JWP6_USE_CUSTOM_SHORTCODE_FILTER”, false);


Still no luck, so I reverted to the original php.

Do I need to convert the .mov file to another type file? Any other solutions for my problem here: http://msmcclure.com/?p=15994

Any assistance would be greatly appreciated, and the simpler the terminology, the better. I am not totally tech literate, clearly.