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Not able to play video in IE


here is my html code sample. could you please check and revert

<!DOCTYPE html>
<html>
<head>
<!-- <meta http-equiv="X-UA-Compatible" content="IE=8"/> -->
<script type="text/javascript" src="~/jwplayer/jwplayer.js"></script>
<script src="http://jwpsrv.com/library/Wq8QrARnEeW3+Q4AfQhyIQ.js"></script>
<script>jwplayer.key="SsqM3yYpQ4slZlSBbqhroK+QdBufRdaMiAjlrg==";</script>
<script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js"></script>

</head>
<body>
<div id='playerk0abZ4kO'></div>
<script type='text/javascript'>
jwplayer('playerk0abZ4kO').setup({
playlist: '//content.jwplatform.com/feed/k0abZ4kO.rss',
width: '100%',
aspectratio: '16:9',
autostart: 'true',
primary: 'flash'
});
</script>
</body>
<div id="container">Loading the player ...</div>

</html>

5 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

Seems like there was something in the syntax that the browser did not like. I would reintroduce each piece one by one to see where the problem lies:

<html> <head> <script src="http://p.jwpcdn.com/6/12/jwplayer.js"></script></head> <body> <div id='playerk0abZ4kO'></div> <script> jwplayer.key="SsqM3yYpQ4slZlSBbqhroK+QdBufRdaMiAjlrg=="; jwplayer('playerk0abZ4kO').setup({ playlist: 'http://content.jwplatform.com/feed/k0abZ4kO.rss', width: '100%', aspectratio: '16:9', autostart: 'true', primary: 'html5' }); </script></body> </html>

d...

User  
0 rated :

Still I m facing same issue.. could you please try to play the video in IE8.

Randy

JW Player Support Agent  
0 rated :

Hello,

Does this page work on your computer by chance?

Randy

mukesh.lohia

User  
0 rated :

Yes page is loading.. however video is not playing.. I get error message "Error loading playlist: Error loading file"

Randy

JW Player Support Agent  
0 rated :

Please review the following five scenarios that might be at play:

1) Encoding

Please make sure you are using these settings in your encoding: http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference#video/. Some browsers are more stringent than others about encoding requirements. I typically use Handbrake (free on Mac) to encode video files.

Here are a few screenshots of my encoding settings:
http://cl.ly/image/0g1D3o3b1Z2v
http://cl.ly/image/3Z0d3y0u3F1I

2) Mime-type:

Please make sure that the request for your video is returning a proper mime-type that corresponds to your video format:
support.jwplayer.com/customer/portal/articles/1403635-media-format-reference#video

3) Hardware acceleration:

IE has a browser setting called ‘hardware acceleration’ which has been known to break some videos. You can disable hardware acceleration with our player by using ‘stagevideo’: false in your setup configuration (or you can disable the setting in your browser).

4) Mov Atom

The ‘moov’ atom in your video encoding. This is basically a piece of metadata that tells a video player when the video is ready to play. When creating web-friendly video, it is important to select a ‘web optimized’ or fast-start settings.

If you are using ffmpeg, you can use the following:
ffmpeg -i input.mp4 -codec copy -map 0 -movflags +faststart output.mp4

5) Pseudo-Streaming with Flash

If you’re serving videos to clients with older browsers that need Flash mode, you may need to enable psuedostreaming:
http://support.jwplayer.com/customer/portal/articles/1430518-pseudo-streaming-in-flash

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