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video wont play, how do I fix it?


Videos wont playback on website using this player on www.dicarlocoaching.com, how do I fix this?

7 Community Answers

jake.overy69

User  
0 rated :

When the video does play there is no sound! Yes my sound works on other websites! Any help on fixing these issues would be greatly appreciated!

mark

User  
0 rated :

you can start by showing us a page with one these such videos- how else could we help, your link is just a blank page with one image

Todd

JW Player Support Agent  
0 rated :

Please include a link to the page where you are trying to embed a video video so we can investigate further.

jake.overy69

User  
0 rated :

www.dicarlocoaching.com. I am not trying to embed a video! I am trying to watch and listen to videos on the website that I gave earlier!

Randy

JW Player Support Agent  
0 rated :

Hello Jake,

I am from the support team at JW Player. it seems the link you have provided us leads to a basic page with no videos of any sort just a splash screen. Can you confirm the information is correct: www.dicarlocoaching.com .

Kindly,
Randy

jake.overy69

User  
0 rated :

https://member.dicarlocoaching.com is where I login to watch the videos, read, listen to lectures etc.

Randy

JW Player Support Agent  
0 rated :

Hello Jake,

It seems this may be a bit tough to troubleshoot. Can you send an email to: support@jwplayer.com and use: ‘video wont play, how do I fix it?’ in the title. A snapshot of any error message you see or of the replicated issue will help as well. If you right click the player, can you also provide the version of JW Player that is in use on the site?

Randy

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