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Player not loading on IE8


We are seeing the following error message when trying to start streaming on IE8 -

OG: Error handling "COMPLETE" event listener [0]: Error: Invalid argument.,function n(){if(!y){var c=j.playlist;if(e.isArray(c)){if(0===c.length){m();return}if(1===c.length&&(!c[0].sources||0===c[0].sources.length||!c[0].sources[0].file)){m();return}}if(!x)if(e.isString(c))w=
new f.playlist.loader,w.addEventListener(d.JWPLAYER_PLAYLIST_LOADED,function(a){j.playlist=a.playlist;x=!1;n()}),w.addEventListener(d.JWPLAYER_ERROR,function(a){x=!1;m(a)}),x=!0,w.load(j.playlist);else if(u.getStatus()===k.loaderstatus.COMPLETE){for(c=0;c<j.modes.length;c++){var g=j.modes[c],r=g.type;if(r&&b[r]){var l=k.extend({},j),g=new b[r](D,g,l,u,h);if(g.supportsConfig())return g.addEventListener(d.ERROR,a),g.embed(),k.css("object.jwswf, .jwplayer:focus",{outline:"none"}),k.css(".jw-tab-focus:focus",
{outline:"solid 2px #0B7EF4"}),h}}j.fallback?(c="No suitable players found and fallback enabled",p(c,!0),k.log(c),new b.download(D,j,m)):(c="No suitable players found and fallback

I have looked through the other question related to IE8 but not found any solution. Please let me know if there is any obvious issue and the solution to it.

Streaming is fine on all upward versions and Firefox and Chrome. We are streaming rtmp & .flv

Thanks.

5 Community Answers

Andrew

JW Player Support Agent  
0 rated :

Hi,

Do you happen to have a link to where you’re seeing this problem?

kbhadkav

User  
0 rated :

Hi Andrew , unfortunately I am unable to provide a link due to
contractual reasons.

I know it will be difficult to provide as solution without a link, but if you could tell me possible reasons as to why I am seeing the above error at all?

Thanks




Andrew

JW Player Support Agent  
0 rated :

Hi,

Unfortunately, I can’t really assist unless I see a functional example. The error you’re experiencing is a bit vague, so I’d need to see some code or a live setup to troubleshoot and dig in further.

kbhadkav

User  
0 rated :

OK, I am trying to get a test account created for you so that you are able to request video from our site.

Is there a private messaging area or email ID I can send the login credentials to?

Andrew

JW Player Support Agent  
0 rated :

Indeed, provided that you’re a pro or higher user, our email contact is available on your account page here:
https://account.jwplayer.com

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