Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

How to remove logo and watch vidoe on smart phone

Hi!
I using custom flash build with secure key in wowza and i replace config(JWP6_PLAYER_LOCATION) in wordpress for get local js and flash file, it work so some problem.

1. Still logo ( I have get and set key premium pro in pluign setting. but i can't replace your logo)
2. Cannot start on iphone/ipad or other smartphone. (I want to watch my video on smart phone)

My link:http://online.keyframe.vn/268/ ( KFT, kfr@123).

My shortcode using:

[jwplayer player=‘1' file="rtmp://52.8.3.167:1935/keyframe/_definst_/mp4:after_effect/Day01-TongQuanVeGiaoDien.mp4" html5_file="http://52.8.3.167:1935/vod/_definst_/mp4:after_effect/TongQuanVeGiaoDien.mp4/playlist.m3u8"]


[jwplayer sources="{file:'rtmp://52.8.3.167:1935/keyframe/_definst_/mp4:after_effect/Day01-TongQuanVeGiaoDien.mp4'},{file:'http://52.8.3.167:1935/vod/_definst_/mp4:after_effect/TongQuanVeGiaoDien.mp4/playlist.m3u8'}"]


Please help me , it urgent, if can, please give config.
Thank you very much.

5 Community Answers

Up Down

toduongphuongbinh

User  
0 rated :

My link:http://online.keyframe.vn/268/
user: KFT
pass: kfr@123

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for reaching out to the JW Player support team. I looked at your page and want to confirm that your key that you’ve placed in WordPress has actually adhered to your account? Can you please update your JW Player plugin within the WP dashboard to ensure your key is active. The error messages on your page seems to point to that as a potential problem.

Kindly,
Randy

Up Down

toduongphuongbinh

User  
0 rated :

This my topic i was create for plugin licsene code, and it have not reciept good suport from you.
You can view it here:
http://support.jwplayer.com/customer/portal/questions/11646410-how-can-i-active-my-pro-version-with-jwplayer-wordpress-plugin-

I just record my screen for clear about my problem.
You can watch it on youtube here: https://youtu.be/vB1es1_lAaw


I was active my code, but i can't login with my account on JW platform.
So, JWlogo still here, i can't replace it on jwplayer. And can't watch my video on smartphone.

Please check it for me.
I need it run soon.
Thank for support.

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

Is there a possibility that we can have a test login for your account to look into this issue for you? Please send the details to: support@jwplayer.com. I want to ensure all of your settings are correct and updated.

Kindly,
Randy

Up Down

toduongphuongbinh

User  
0 rated :

Hi!
I just send you acount to login.
Please take a look and help me.
Thank you!

This question has received the maximum number of answers.