Hi !
I had puchased JWplayer pro version.
But when i submit my licsene key to my pluign on wordpress. It not work, then it go back to free version.
So, how can i active Jwplayer wordpress plugin?
I account is toduongphuongbinh@gmail.com
Thank you!
Hello,
Thank you for contacting the JW Player support team. That is correct, you would use the license key from your account. Are you receiving and error message or is it not accepting the key due to read/write restrictions?
Kindly,
Randy
Hi,
I was use my active key in my account, but after i save option. it's go back to free version?
My site use a sub domain: http://online.keyframe.vn/
I dont reciept any message from system or jwplugin.
Can you help me?
Hello,
We are currently investigating this on our end and will have a solution soon. As soon as I receive a resolution I will let you know the next steps. I do apologize for the delay but we have dedicated resources looking into the matter.
Kindly,
Randy
Having the exact same issue. Look forward to the fix.
Hey,
Do you guys mean that when you enter + save it, then reload, the field in which you wrote the key is blank? I have this issue.
Thank you.
yes @Yoav that is correct.
Yes, please fix it soon.
Thank you!
Hello,
We have resolved the recent WP issue with JW Player license keys. Can you please retry logging into your console and saving your information?
Thank you,
Randy
Hi!
It's not work.
I ca'nt save my licsene key.
Please check again.
Thank you!
Any one here success?
Hey Randy,
I appreciate the response, but it's still not fixed. Any update on this?
Thanks,
Jordan
Hi!
I record my screen for clear.
You can watch here!
https://youtu.be/Eja9MGHz-FE
I can't login with my account, and ca'nt save active code.
Please fix soon. i was pucharsed 1 week ago. And i can't use it.
Please let me know. If not, please give money back to me.
You wait my time.
Thank you!
Hello,
Make sure you update your plug-in when trying the license input, this is an important step. Once you have updated to the latest and greatest try the key in WP again.
Kindly,
Randy
Hi!
I was saved my active code.
Thank you.
But i dont reciept notification for version update on menu wordpress plugin.
I was downloaded new version from wordpess and upload to my site.
Next time for update, how can i know you release jwplayer update? Can you make an notification?
And, about JW Platform login, i can't login. I receipt a message : "Your login credentials were not accepted. Please try again."
Please check it. I was update newest version of JW Platform
Thank you!
Hello,
We actively work with WordPress to release any changes/modifications and have them update this information on our plug-in page here: https://wordpress.org/plugins/jw-player-plugin-for-wordpress/changelog/ . You can find any updates here. You can also occasionally refresh the updates page to see if any new updates have been pushed. In regards to your Platform account, is this a newly created account that you have never logged into before is no, can you provide me the account details that you use to log in? You may want to consider clearing your cache as well.
Kindly,
Randy
Hi,
I updated to the newest version and then entered the code, saved, reloaded and it was erased.
Is anyone having this issue still?
Thanks,
Jordan
I was update newest version. But logo still there.
I dont know why? I was ask one more question here for my problem. Can you help me.
http://support.jwplayer.com/customer/portal/questions/11662161-how-to-remove-logo-and-watch-vidoe-on-smart-phone
about my acount. i use this account, the account i post here to login on JWflatform. is it right?
Please give me your email. i will send my acount to you for test.
Thank you!
Just checking in again,
Still having the problem where I enter the code, save, refresh the page and it doesn't save (appears blank).
Is this getting fixed?
Thanks,
Jordan
Hi,
Please disregard my previous comment -- I updated the plugin and it's fixed!
Best,
Jordan
