Skin and Player Versions

mathew.a.corley — Mar 31, 2015 06:35PM EDT

When designing a custom skin, what version is acceptable if I have JW Player 6.12, 6.11, 6.10, 6.9? The reason why I have multiple versions is because there are some applications that optimally run when using JWPlayer self-hosted. My custom skin is <code>target="6.9"</code> which I never had problems with before, but now I'm getting the following error:
<blockquote><code>
Error loading skin:
Incompatible player version
</code></blockquote>
This happens at random times with different users on a set of random videos then they function again!
Before you ask for a link, my site is for exclusive access by subscription, so I can only give access to a JW technician.

7 Community Answers

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mathew.a.corley

User

Mar 31, 2015 07:02PM EDT 0 rated :

Sorry about the tags, I thought this forum had that feature.

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Ethan Feldman

JW Player Support Agent

Apr 01, 2015 09:58AM EDT 0 rated :

The target attribute represents a minimum player version.

Do you have a link?

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Ethan Feldman

JW Player Support Agent

Apr 01, 2015 10:02AM EDT 0 rated :

Jwplayer

Dot

Com

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mathew.a.corley

User

Apr 01, 2015 01:06PM EDT 0 rated :

Hi Ethan,

I'd like to email you access info.

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Ethan Feldman

JW Player Support Agent

Apr 01, 2015 06:44PM EDT 0 rated :

Support at jwplayer dot com

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mathew.a.corley

User

Apr 01, 2015 11:24PM EDT 0 rated :

Is it:

et(at)jwplayer.com
or
support(at)jwplayer.com?

I sent the info to support(at)jwplayer.com yesterday but Todd has yet to reply. I'll send it over to both addresses. Btw, I downloaded the skins to compare with my custom skin (it's based on glow when JWPlayer was 6.9) and there's a couple of new elements. Was this update to the skin announced at all? Does it make difference? Atm I'm using the new skin along with my modifications and so far so good.

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Ethan Feldman

JW Player Support Agent

Apr 02, 2015 10:26AM EDT 0 rated :

That was a typo, it is support at jwplayer dot com.

Keep in mind we are on east coast time.

It depends on the elements you are using.

For example, we support new buttons such as Chromecast, and multiple audio tracks, with a new skin version. Nothing else really should have changed, though.

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