Player Update Issues

dyachenko.oleg — Mar 18, 2015 10:16AM EDT

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Hello there,

we recently updated the player from 6.11 to 6.12 and the player started showing the errors "Error loading skin: Incompatible player version" to part of our users.

Short looking for the solution showed me this:

based on https://github.com/jwplayer/jwplayer/blob/master/src/flash/com/longtailvideo/jwplayer/view/skins/PNGSkin.as
I see the lines ##90-95

if (!PlayerVersion.versionCheck(_props.target)) {
sendError("Error loading skin: Incompatible player version");
return;
}

So we have the player verison 6.12 and the glow skin the player requests from http://p.jwpcdn.com/6/12/skins/glow.xml

Despite the fact the skin is in 6/12 directory it has the target 6.11, that must be the thing that’s causing the issue.

Please help resolving this asap.

Thanks.