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Mobile devices not playing


Hello. We are testing the free version

We can see well in desktops, but no in any kind of mobile devices

Set up

<script type="text/javascript">
jwplayer("myElement").setup({
width: "570",
height: "386",
autostart: true,
skin: "/soho/skins/six.xml",
playlist: [{
title: "<?php echo $row_Recordset1['titulo']; ?>",
image: "/soho/images/Wormholescreen5.jpg",
sources: [
{ file: "http://217.160.176.9/comun/videos/<?php echo $row_Recordset1['144p']; ?>", label: "144p" },
{ file: "http://217.160.176.9/comun/videos/<?php echo $row_Recordset1['360p']; ?>", label: "360p SD" },
{ file: "http://217.160.176.9/comun/videos/<?php echo $row_Recordset1['720p']; ?>", label: "720p HD" },
{ file: "http://217.160.176.9/comun/videos/<?php echo $row_Recordset1['1080p']; ?>", label: "1080p FullHD" }
],
tracks: [{
file: "/webvtt/<?php echo $row_Recordset1['subtitulos2']; ?>",
label: "Русский",
kind: "captions",
"default": true
},{
file: "/webvtt/<?php echo $row_Recordset1['subtitulos1']; ?>",
kind: "captions",
label: "Английский"
}],

}],
captions: {
back: false,
color: '3593FD',
fontsize: 20
},

});

</script>

LINK
http://www.dokumentalniefilmi-besplatno.com/player.php?titulo=%D0%A4%D1%80%D0%B0%D0%BA%D1%82%D0%B0%D0%BB%D1%8B:%20%D0%9F%D0%BE%D0%B8%D1%81%D0%BA%D0%B8%20%D0%BD%D0%BE%D0%B2%D1%8B%D1%85%20%D1%80%D0%B0%D0%B7%D0%BC%D0%B5%D1%80%D0%BD%D0%BE%D1%81%D1%82%D0%B5%D0%B9

Can you help us?

Thanks and regards

7 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting support. I see that the video plays fine on mobile, you have to make sure you open the link in Safari and once the ad is triggered revert back to the initial page and click the video.

Please let me know if this works for you.

Kindly,
Randy

tikaran

User  
0 rated :

Hello, thanks for answering.

Emulation In chrome for IOS works, but it doesn't work at all for my android devices (real device, not emulation)

tikaran

User  
0 rated :

The appearing message could be translated to "The video can not be played" " we are sorry, the video can not be reproduced"

Randy

JW Player Support Agent  
0 rated :

Hello,

I’ve looked at your code and noticed that you may have left out the androidhls to “true”, this may be a good place to start. Also, your video does not seem to load in a basic player that I have setup from your .mp4. There could be a possible error with the video itself. Can we confirm that it is working?

More information: http://support.jwplayer.com/customer/portal/articles/1430218-using-hls-streaming

Kindly,
Randy

documentaries.com

User  
0 rated :

Thanks for the answer

I can confirm the video is ok and it can be played with safari and desktop

What does mean "your video does not seem to load in a basic player that I have setup from your .mp4." I don't understand well, sorry

What is exactly the code for setting androidhls to true?

androidhls: true, ?

Randy

JW Player Support Agent  
0 rated :

Hello,

That is correct. You would need to enable androidhls: ‘true’,

http://support.jwplayer.com/customer/portal/articles/1413113-configuration-options-reference

Kindly,

cnkjav

User  
0 rated :

Hello. Sorry but writing
androidhls: ‘true’,
or changing to
androidhls: true,
Doesn't help. We still receive the video cannot be played with our android devices. Can you check it?
Thanks

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