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JW Player not supports for SSL (https)


Dear Concerned,

We have implemented SSL certificate for our server. Now Video player is not working in Chrome browser and most if the browsers.

Could you please help us on this. How to resolve it. We are ready to go with commercial one.

Looking forward your kind response.

With Regards,
Thanesh

3 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello Thanesh,

Thank you for reaching out to JW Player support. Sorry to hear your video is no longer working. What stands out to me here is the change from HTTP→HTTPS. Have you implemented a crossdmain.xml file at all during the implementation. This allows successful queries from cross domains and can sometimes cause slight problems with setups, heres a really handy link that gives more information on this http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading . Another thing we may want to look at is the actual HTTP request in your code, are all of your HTTP requests now modified to HTTPS requests? Feel free to send a sample code over to use so we can take a look.

Kindly,
Randy

corey.jackson

User  
0 rated :

I am having the same issue, except with FireFox only. Safari and Chrome (I'm assuming IE, although I can't test) seem to play fine.

corey.jackson

User  
0 rated :

Actually... Safari is the only one that seems to be playing well with the "https". But, I'll take stab at the crossdomain link above. Thanks...

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