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Closed Captions

Hello,

I realize JW Player 5 is out of date, but I don't have the time right now to upgrade to JWPlayer 6. My plans were to do it later this year, but now I have the need for showing subtitles in different languages much sooner then I had anticipated.

I searched around the forums and found a couple of articles that helped out, however I'm stumped on getting the captions to actual work. If you look at this test domain:

http://www.chrislopez.me/video2a.html

The video loads with the CC in the upper right and has the options for English and Spanish. However, when they are clicked, nothing appears.

Can you offer any help? If needed, I'm more then happy to pay for support as well.

Any help is much appreciated.

Chris

4 Community Answers

Up Down

Cooper Reid

JW Player Support Agent  
1 rated :

I am seeing a cross-domain issue with your server: http://cl.ly/image/2L3o39210r03
http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading

Best Regards,
Cooper

Up Down

chlopez1982

User  
0 rated :

Cooper, thanks so much. That did the trick! I thought the cross domains.xml file only had to be on the media server.

Thanks again,

Chris

Up Down

chlopez1982

User  
0 rated :

Is there away in JWPlayer 5 to set one of the CC files/languages as default?

Thanks

Up Down

Cooper Reid

JW Player Support Agent  
0 rated :

In JW6 you can simply do default: true, but I don’t know if that’s the case with Jw5:
http://support.jwplayer.com/customer/portal/articles/1407438-adding-closed-captions

Best Regards,
Cooper

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