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crossdomain.xml file no longer available at provider.longtail.com

Hi,

We use JW PLayer 5 embedded into our company intranet site. We have noticed within the last week that videos have stopped playing via external access as display the message "Loaded file is not a valid media provider". After much investigation we have deduced it is cause by the files below no longer being available.

http://providers.longtailvideo.com/crossdomain.xml
http://providers.longtailvideo.com/5/hds.swf

For our internal access we are currently not seeing this issue as the files are cached on our proxy. However, if this cache gets cleared videos are going to stop working for all our company users which will be a big issue for us.

Speaking to our network guys they can put some rules in place to get the files internally but this will be a bit of a hack. Are you able to confirm that the files being unavailable is a recent change and any other recommendations to get this working.

Thanks

Nick

9 Community Answers

Up Down

Todd

JW Player Support Agent  
0 rated :

Yes, those files are no longer available. According to JW, customer use of those URLs was never supported or documented.

Up Down

colin_prior

User  
0 rated :

We are hosting the player on our website. We are using the swf file to play mp4 videos as flash. The embedded player has the calls to files on provider.longtailvideo.com. This is not something we have specified. Here is a snippet from the HTTP header to show the referral from the player:

---------------------------------------------------------------------------------
http://providers.longtailvideo.com/crossdomain.xml

GET /crossdomain.xml HTTP/1.1
Host: providers.longtailvideo.com
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-GB,en;q=0.5
Accept-Encoding: gzip, deflate
Referer: http://jlp-partnerintranet.johnlewis.co.uk/etc/designs/itr/desktop/img/video/jw_player.swf
Connection: keep-alive
If-Modified-Since: Thu, 14 Jul 2011 20:09:06 GMT
If-None-Match: "3361702857+gzip"

HTTP/1.1 304 Not Modified
Accept-Ranges: bytes
Cache-Control: max-age=604800
Content-Type: text/xml
Date: Fri, 26 Dec 2014 08:59:20 GMT
Etag: "3361702857+gzip"
Expires: Fri, 02 Jan 2015 08:59:20 GMT
Last-Modified: Thu, 14 Jul 2011 20:09:06 GMT
Server: ECAcc (lhr/4AA2)
Vary: Accept-Encoding
X-Cache: HIT
Connection: Keep-Alive
Content-Encoding: gzip
Warning: 111 SecurityGateway "Revalidation failed"
Age: 0

---------------------------------------------------------------------------------

Up Down

colin_prior

User  
0 rated :

Also, to reiterate from my above post this covers two files we need:

http://providers.longtailvideo.com/crossdomain.xml
http://providers.longtailvideo.com/5/hds.swf

Are you able to confirm that the flash player for version 5 you provide does have references to the urls above? If it is not possible to reinstate them then are there any recommendations to work around this?

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MisterNeutron

User  
0 rated :

That must be some sort of customized version of JW5. Otherwise, all uses of JW5 would now fail, and they clearly don't do so: http://misterneutron.com/JW5video/

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colin_prior

User  
0 rated :

We are not aware our player being customised.

JWPlayer - is it possible to get a version of the player with the hds.swf file and crossdomain.xml files embedded?

Or do you recommend another option to reference these files?

Up Down

MisterNeutron

User  
0 rated :

JW5 is obsolete and unsupported, so you generally can't get the files from JW. If you have a license, however, they might help you out. You can, of course, just grab the files from my demo site. I've considered removing the JW5 examples because no one should be using JW5 any longer, but the files are still sitting there for now.

Better option: use JW Player 6.11.

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colin_prior

User  
0 rated :

Yes we are licensed. But we are currenlty planning an upgrade process to version 6 but we need a quicker solution.

I think one thing that may be different in your player to ours is that we are using HDS. Can you confirm?

JWPlayer Support - is it possible we could just place the required files at the root of our domain? Would the player look there first?

Up Down

MisterNeutron

User  
0 rated :

My example is just the simplest free version of JW5. AFAIK, that didn't include capabilities for anything beyond basic MP4 and FLV playback, plus RTMP support. I don't think it had HDS support built in.

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MisterNeutron

User  
0 rated :

BTW, I don't think JW 6 supports HDS, either. For live streaming, it's either RTMP or HLS.

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