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Again, same problem , not solved! GOOGIMA error on load

your answer for this link,

http://support.jwplayer.com/customer/portal/questions/8444816-6-1-error-on-load-javascript

Not solved my problem. My whole code stops working when I try to use any new version of jw player, it does not happen in version 6.8. When I try to upgrade to 6.11, the same error happens, and all my scripts, stop, you will solve this or not?

I am to renew the license and this information is crucial for me to renew or not.

page running ok with t 6.8 jw
http://www.apparitionstv.net/jwerror/

same error page with jw 6:11
http://www.apparitionstv.net/jwerror//jwerror/

or you guys tell me what to do in the code to fix, or remove this bug the code, that this disturbing me, help me! I Need an urgent solution

6 Community Answers

Up Down

kristiano

User  
1 rated :

ops, here is the right links

on error

http://www.apparitionstv.net/jwerror/

working

http://www.apparitionstv.net/

Up Down

Andrew

JW Player Support Agent  
-1 rated :

Hi. The functional page shows:
http://revelmedia.trafficmanager.net/vod/client1/ApparitionsTV-Sunday-1-2-2015_360p.mp4/playlist.m3u8

The nonfunctional page shows:
http://revelmedia.trafficmanager.net/vod/definst_/smil:prometheus-tlrgh1080p/playlist.m3u8?nimblesessionid=382964
Which is providing a 404 error, which is why the page is not working.

Up Down

kristiano

User  
0 rated :

exactly friend, you do not understand? the call load playlist of javascript give a error and not load the playlist, so it appears that video of Prometheus.
Check with the Chrome tools that you will see the error, please

Up Down

Andrew

JW Player Support Agent  
0 rated :

The error is happening because your M3U8:
http://revelmedia.trafficmanager.net/vod/definst_/smil:prometheus-tlrgh1080p/playlist.m3u8?nimblesessionid=382964

Does not exist and is giving a 404 error.

Directly accessing this file is yielding a 404 error in my console. This means that it is not accessible from your website. The other M3U8 does exist, which is why it works with 6.8.

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jherrieven

User  
0 rated :

@kristiano

This problem comes about because you are trying to load a new playlist before the original setup has been finalised.

Try wrapping this line:

jwplayer('player').load(myPlaylist.slice(0, 8))

In the "onReady" event listener as follows:

jwplayer('player').onReady(function(){
jwplayer('player').load(myPlaylist.slice(0, 8));
});

That should resolve the issue.

James Herrieven

Up Down

kristiano

User  
0 rated :

thanks James, finally a smart person !!! The support of JW is stupíd,

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