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Don't receive the companion ad event

Hello,

We have an issue with VAST companion ad.

We didn't receive an event on onAdCompanions.

Here is an url for test :

* http://www.uat.rtbf.be/embed/v?id=1888439&forceVastUrl=1

And the vast xml file with the companion ad.

http://www.uat.rtbf.be/embed/test/vast/xml?format=preroll

Regards

Mathieu

5 Community Answers

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Andrew

JW Player Support Agent  
0 rated :

Is it possible to create a more simplified setup of this example? (IE. a basic embed with a single companion with fully visible setup code) Also, I have noticed that your companion div is set to be hidden. Have you tried disabling this?

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matl

User  
0 rated :

Hello,

Here is a test page with the jwplayer code inline in the page

* http://www.uat.rtbf.be/embed/v/test

Regards

Mathieu

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matl

User  
0 rated :

Hello,

Any news about this issue ?

Regards

Mathieu

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Andrew

JW Player Support Agent  
0 rated :

Hi,

Companion ads should be in a separate creative section similar to:
<Creative>
<CompanionAds>
<Companion id="1" width="300" height="250">
<StaticResource creativeType="image/jpg">image1.jpg</StaticResource>
<CompanionClickThrough>http://www.jwplayer.com</CompanionClickThrough>

</Companion> <Companion id="2" width="728" height="90"> <StaticResource creativeType=“image/jpg”image2.jpg</StaticResource> <CompanionClickThrough>http://www.jwplayer.com</CompanionClickThrough> </Companion> </CompanionAds> </Creative>

The companions in your ad tag are not firing, which is why we’re not firing this API call. Please see our example tag here:
http://support.jwplayer.com/customer/portal/articles/1433869-companion-ads

Up Down

matl

User  
0 rated :

Thanks,

The problem is fixed.

We moved CompanionAds inside a separate Creatives tag and it works.

Regards

Mathieu

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