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.load(PLAYLIST): Thumbnails not loading


Dear Devs,

I have a problem, which occured after an update of jwplayer (i assume, because at some point in development, what i wanted worked):

We have an internal videoplayer (intranet) that plays videos and shows thumbnails.

Our setup Code is like this:
jwplayer("player_container").setup({
playlist:[{
sources:[{
file: "http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/archive.smil"
}],
tracks:[{
file:"http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/archive.vtt",
kind: "thumbnails"
},{
file:"http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/subtitles.vtt",
kind: "captions",
label: "Untertitel",
"default":false
}]
}],
duration: 3599,
skin: "../jwplayer/five.xml",
autostart:true,
controls:true,
volume: 50,
width: "600px",
aspectratio: "16:9",
stagevideo:true,
primary: "html5",
flashplayer:"../jwplayer/jwplayer.flash.swf",
rtmp: {
bufferlength: 3
},
controlbar: "bottom"
});

And the Thumbnails are shown perfectly.
As soon as i use the load-method, he keyframes will not show up:

function load(){
jwplayer().load(
[{
sources:[{
file: "http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/archive.smil"
}],
tracks:[{
file:"http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/archive.vtt",
kind: "thumbnails"
},{
file:"http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/subtitles.vtt",
kind: "captions",
label: "Untertitel",
"default":false
}]
}]);
jwplayer().play(true);
}

HTML is just a div with id player_container.

Id love to show you the site, but it is not reachable via internet.
We use the player 6.11.4923 And the Flashplayer 16.0.0.296

Many thanks for Ideas!

6 Community Answers

Cooper Reid

JW Player Support Agent  
0 rated :

Hi -

Can you try putting your tracks parameter within the single source, ie:

jwplayer().load([
{
sources: [{
file: ‘mp4’,
tracks: [{}]
}]
}
]);

Kind Regards,
Cooper
Client Support Engineer, JWPlayer

dominik.sigmund

User  
0 rated :

I tried., it looks now like this:

jwplayer().load(
[{
sources:[{
file: "http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/archive.smil",
tracks:[{
file:"http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/archive.vtt",
kind: "thumbnails"
},{
file:"http://fs-fm-iptv.br-edv.brnet.int/content/vf03/ard/2015/02/01/20/subtitles.vtt",
kind: "captions",
label: "Untertitel",
"default":false
}]
}]
}]);

But it did NOT solve the issue.

Many Thanks though for the try

Cooper Reid

JW Player Support Agent  
1 rated :

Hi -

I was able to reproduce this bug locally. It works fine in HTML5 mode, but not in Flash mode. I will escalate this to our player engineers and make sure it’s added to our bug queue. In the meantime, you’ll have to have a function that calls the `setup` method to resetup the player with the proper playlist/tracks.

-Cooper

dominik.sigmund

User  
0 rated :

Many Thanks for the answer! looking forward to the next version

Cooper Reid

JW Player Support Agent  
1 rated :

You’re welcome. Yes, it will be released soon!
Cooper

dominik.sigmund

User  
0 rated :

Will this fix the problem? And when could be "soon"?

This question has received the maximum number of answers.