Error loading media: File could not be played

austin.malbec — Jan 22, 2015 09:04PM EST

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I've just purchased a pro account and am using the CDN script tag and constantly get a Error loading media: File could not be played error when the file tries to load. My files are all mp4, and I've tested with a H.264/MP4 file and get the same error message. Things used to work but about a week ago I started getting this error and can not figure our the problem. I need to find a solution or need a refund and will have to use another player. I get this error in the most recent versions of firefox and IE.

jwplayer("videoPlayer").setup({
file: "F:\test.mp4",
image: "F:\test.jpg",
width: 960,
height: 540,
autostart: true,
});