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Upload trouble with a 25min long video


I'm trying to upload a video that's 25 minutes long. It's in the smallest format. Is there an upload limit?

3 Community Answers

Todd

JW Player Support Agent  
0 rated :

No, there are not any upload limits on your account. How are you trying to upload the video? What error are you seeing?

timeout

User  
0 rated :

It worked today! Just for future reference, I wasn't seeing any error message, but after it reached "100% uploaded", it would sit there and process for hours, never finishing its process stage.

Todd

JW Player Support Agent  
0 rated :

Thanks for the note. I’m glad to hear it’s working now.

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