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Custom Player option not available in new WP theme


I have recently upgraded to JW6 and switched WordPress themes (Mythemeshop's Schema).

After dealing with some issues in the theme's css to fix player height issues, I have found another problem when trying to add the JW shortcode to a new post. Even though I have a Custom player set up, only the default player setting is available when adding new media to a post in WordPress. I have changed the settings of the custom player and the default player to responsive, then fixed dimension; to flash and then to htlm5; viewed in Firefox and Chrome -- I can't see what the issue is.

When I revert to another theme, like twentyfifteen, the problem resolves.

I am trying to work on this at the other end with support from the theme designer, but I was wondering if anyone had encountered similar problems here.

7 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Weird. Do you have a link?

ian.w.potter

User  
0 rated :

the link to the page is here -- you can see one post with the default video player and the custom player, both are set to responsive. However in the post admin, when you try to add media, only the default option is available. I can add a screengrab of that.

link to site: http://bit.ly/1w5SkZz
link to admin area screengrab: http://grab.by/DFMm

Ethan Feldman

JW Player Support Agent  
0 rated :

I am a little confused here. The players here work fine and are responsive.

ian.w.potter

User  
0 rated :

but in the admin area, you cannot select a custom player from the pulldown menu when you try to add media

Ethan Feldman

JW Player Support Agent  
0 rated :

Is there a way for you to contact us directly so we can log in and check this out?

ian.w.potter

User  
0 rated :

do you have phone/skype/email you can post here?

Ethan Feldman

JW Player Support Agent  
0 rated :

support

at

jwplayer

dot

com

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